دانشگاه صنعتی مالک اشتر با همکاری انجمن علوم ایمنی ایران

نوع مقاله : مقاله علمی - پژوهشی

نویسندگان

1 گروه مدیریت صنعتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران

2 گروه مدیریت صنعتی، دانشکده معارف اسلامی و مدیریت، دانشگاه امام صادق(ع)، تهران، ایران

3 دانشکده مهندسی صنایع، پردیس فنی دانشگاه تهران، تهران، ایران

چکیده

در شرایط کنونی، نگهداشت و استمرار فعالیت­های محوری و حیاتی به­عنوان موضوعی مهم در صنعت پتروشیمی مطرح است و شناخت عوامل اصلی موفقیت فرایند تداوم کسب‌وکار در این صنعت می­تواند عامل اساسی موفقیت یا شکست آن باشد. هدف اصلی پژوهش حاضر تعیین عوامل اصلی موفقیت مدیریت تداوم کسب‌وکار در صنعت پتروشیمی است. این پژوهش بر اساس هدف یک تحقیق کاربردی و به لحاظ روش­شناسی یک مطالعه توصیفی-اکتشافی است. جامعه آماری تحقیق، شرکت­های پتروشیمی هستند که مدیران ستاد مرکز فرماندهی تداوم کسب‌وکار آن­ها به­عنوان واحد تحلیل انتخاب شدند. بر اساس بررسی عمیق مطالعات گذشته، عوامل فرعی مؤثر بر مدیریت تداوم کسب‌وکار استخراج شدند و به­منظور شناسایی و تأیید عوامل اصلی موفقیت مدیریت تداوم کسب‌وکار از روش­­های تحلیل عاملی اکتشافی و تأییدی استفاده شد. نتایج نشان می­دهد که 9 عامل اصلی موفقیت شناسایی و تأییدشده عبارت­اند از: «راهبرد تداوم کسب‌وکار»، «برنامه‌ریزی اقتضایی»، «مدیریت بحران»، «مدیریت اضطراری»، «مدیریت ریسک سازمانی»، «بازیابی فاجعه»، «فرهنگ تداوم کسب‌وکار»، «تعهد و پشتیبانی مدیریت ارشد» و «تحلیل تأثیر کسب‌وکار». این تحقیق می­تواند ادبیات نظری درباره عوامل اصلی موفقیت مدیریت تداوم کسب‌وکار را توسعه دهد و همچنین بینش عمیقی را برای مدیران سازمان­های مورد مطالعه به­طور خاص و سایر سازمان­ها به­طور عام جهت اجرای مدیریت تداوم کسب‌وکار ایجاد کند.

کلیدواژه‌ها

عنوان مقاله [English]

Critical Success Factors (CSFs) of Business Continuity Management: A Case Study in the Iranian Petrochemical Industry

نویسندگان [English]

  • Seyyed Ali Hadawy 1
  • Hosein Bakhtiari 2
  • Seyyed Ali Torabi 3

1 Department of Industrial management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

2 Department of Industrial management, Faculty of Islamic Studies and Management, Imam Sadiq University, Tehran, Iran

3 School of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran

چکیده [English]

The primary purpose of the present study is to determine Critical Success Factors (CSFs) of Business Continuity Management (BCM) in the Iranian petrochemical industry. Based on an in-depth review of previous studies, the sub-factors affecting BCM were extracted. Then, exploratory factor analysis and confirmatory factor analysis were applied to identify and verify the CSFs of BCM.
The results demonstrate the significance of nine CSFs as follows: “business continuity strategy”, “contingency planning”, “crisis management”, “emergency management”, “enterprise risk management”, “disaster recovery”, “business continuity culture”, senior management commitment and support”, and “business impact analysis”. As this study was performed in the Iranian petrochemical industry, caution should be taken on the generalization of our findings. Practical implications - The identified CSFs could provide useful insights to successfully implement BCM for the managers of the surveyed organizations, especially, and other organizations in general. This research could develop theoretical literature on the CSFs of BCM and create a deep insight into the implementation of BCM.

کلیدواژه‌ها [English]

  • Business Continuity Management
  • critical success factors
  • Factor analysis
  • Petrochemical Industry
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